Provisioning & Delivery
Ordering, payment, automatic delivery, and basic console operationsHow soon can I use it after purchase?
Fully automated delivery — initialization usually completes within 1–5 minutes after payment confirmation. Notifications with login credentials are sent to your email and console simultaneously. If not provisioned within 10 minutes, please contact support.
How do I power on, shut down, or restart the device?
Go to the order details page in the console. The top action bar has three buttons: Power On, Shut Down, and Restart. Click to remotely control device power; status updates in real time.
Where can I view device specs?
Log in to the console and click your order to view the details page. The "Device Info" section shows full hardware specs: model (Mac Mini M4), CPU cores (10), RAM (16 GB), storage (256 GB NVMe SSD), bandwidth (1 Gbps dedicated), and public IPv4 address.
Remote Access
VNC web client, SSH command line, and third-party remote toolsHow do I connect via VNC remote desktop?
Log in to the console, find your order, and click the VNC button. A browser-based VNC client opens directly — no software installation required — giving you instant macOS desktop access.
Note: You'll need to enter the VNC password on first connection. Find it under "Access Credentials" in the console order details.
How do I connect via SSH command line?
The "Access Credentials" section of your console order details provides the full SSH command in this format:
ssh admin@ -p
Paste and run it in your macOS/Linux terminal or Windows PowerShell. The password is also in the access credentials.
Can I use third-party remote desktop tools?
Absolutely. You have full macOS system access and can install any remote tool — Apple Remote Desktop, TeamViewer, Tailscale, etc. — or enable the built-in macOS Screen Sharing service.
Device & Network
Hardware specs, bandwidth, node selection, and optional interconnect servicesIs it a dedicated physical machine or a virtual machine?
Dedicated physical machine — no virtualization. Each user gets a real Mac Mini M4 with exclusive CPU, RAM, and storage. No resource contention, 100% performance.
Is the bandwidth and IP address dedicated?
Yes. Each device has one dedicated public IPv4 and an exclusive 1 Gbps network port — bandwidth is not shared. For multi-machine networking, you can add the Thunderbolt 5 interconnect service (80 Gbps).
What is the "Thunderbolt 5 Interconnect Service"?
It's a KvmZone premium add-on that uses Thunderbolt 5's 80 Gbps high-speed channel to physically connect multiple Mac Minis into a high-performance compute cluster. Ideal for iOS build farms, render clusters, distributed AI inference, and other multi-machine workloads. Enabled at checkout as an add-on.
What's the difference between nodes?
All nodes have identical hardware specs and pricing — the only difference is location and network coverage:
- Singapore: Low latency in Southeast Asia, ideal for regional businesses
- Japan: Core East Asia node with stable low latency
- South Korea: Targeting Korea and surrounding markets
- Hong Kong: Mainland China-friendly access
- US East: Low latency on the US East Coast
- US West: Low latency on the US West Coast
All nodes are deployed in Tier 3+ data centers with dedicated IPv4 and 1 Gbps exclusive bandwidth.
Billing & Invoices
Billing cycles, order status, auto-renewal, and payment methodsWhat billing cycles are available?
Four cycles are available:
| Cycle | Total Price | Daily Rate |
|---|---|---|
| Daily | $20.8 | $20.8 / day |
| Weekly | $56.1 | $8.01 / day |
| MonthlyRecommended | $103.9 | $3.46 / day |
| Quarterly | $282.6 | $3.14 / day |
How do I check order status and expiration date?
Log in to the console — the left sidebar lists all your orders with their current status (Running / Expired / Pending Payment). Click any order to view expiration date, days remaining, and full transaction history.
Will it auto-renew when it expires?
Weekly, monthly, and quarterly subscriptions have auto-renewal enabled by default. A reminder email is sent before expiration. You can disable auto-renewal anytime in the console — service will stop at the end of the current billing cycle without interruption. Daily rentals are one-time payments with no renewal.
What payment methods are supported?
Supports Visa, Mastercard, American Express and other major credit cards, plus other payment methods on Stripe. All payments are processed by Stripe with 256-bit TLS encryption; no card details are stored.
Account & Security
Account registration, password recovery, and managing multiple devicesHow do I create an account?
Click "Sign In / Register" in the top-right corner. Enter your email and the system will automatically detect whether you're new or returning. New users enter an email verification code and set a password — takes about 1 minute.
What if I forget my password?
Open the Sign In page, enter your email, and click "Forgot password?". Verify your identity with an email code, then set a new password.
Can one account manage multiple devices?
Yes. A single account can order and manage multiple Mac Minis. All orders appear in the left sidebar of the console for centralized management.
Tickets & Troubleshooting
Contacting technical support and self-service troubleshooting for unresponsive devicesHow do I contact technical support?
- Ticket system (recommended): Log in to the console → click "Technical Support" → describe the issue. We reply within 2–24 hours.
- Email: Send to support@kvmzone.com. Include your account email and order number for faster processing.
What should I do if the device is unresponsive?
Follow these steps in order:
- Click Restart in the console and wait 2–3 minutes before retrying
- If still unreachable after restart, try Shut Down → wait 30 seconds → Power On
- Check your local network to confirm you can reach the node's IP address
- If none of the above works, submit a ticket with your order number and we'll prioritize your case