Cloud Service Usage Agreement

This document is the User Service Agreement. "You" refers to the account holder or actual user.

Any of the following actions constitutes your acceptance of this Agreement in full:

• Clicking "Agree", "Confirm", or similar buttons during registration, login, or checkout;
• Accessing the website, console, or API interface in any way;
• Completing the account activation process.

If you do not accept any term, please stop using the service immediately. Persons under the age of 18 may not register or use this service.

The main service capabilities are as follows (subject to features actually launched):

We may modify, add, or remove features without prior notice; the actual delivery on the platform prevails, and we bear no compensation obligation for feature changes.

Registration Information

You must provide true, accurate, and complete information and keep it updated; any consequences arising from false information are your responsibility. Each user may hold only one primary account.

Account Security

You are responsible for keeping your password and login credentials secure; all activity under your account is deemed to be your own. If you discover unauthorized account access, notify us via ticket as soon as possible; we cannot be held responsible for activities prior to the breach.

Non-Transferable

Without written authorization, you may not sell, lend, or sublease your account or its rights. If this rule is violated, we may immediately suspend the account without refunding any paid fees.

Upon discovery of any of the following actions, we may immediately terminate service without refund:

Prepayment & Billing Cycle

Fees are denominated in USD and must be prepaid before service begins. Confirmed periods (daily / weekly / monthly / quarterly) cannot be shortened to shorter tiers; amounts already paid are non-refundable.

Auto-Renewal

If you do not disable auto-renewal in the console before the end of the current period, the system will automatically charge and renew for the same period.

Price Adjustments

We reserve the right to adjust pricing; prices for current purchased periods remain unchanged, and new prices apply from the next billing cycle.

Taxes

Prices displayed on the platform do not include applicable taxes; any tax obligations arising from use of this service are your responsibility.

Availability Target

We target monthly network availability of 99.0% (excluding scheduled maintenance and force majeure). This is a best-effort target and does not constitute a legally binding SLA commitment.

Operations & Maintenance

Scheduled maintenance will be notified as early as possible; emergency situations may proceed without notice. Downtime during maintenance is excluded from SLA calculations.

Fair Use

Each instance has defined CPU, memory, disk, and bandwidth specifications. If your traffic patterns or usage behavior unreasonably impact the shared network or other tenants, we may restrict or suspend resources without further notice.

Data backup responsibility lies entirely with you. We are not liable for data loss or unrecoverability for any reason, including but not limited to:

• Hardware failure or accidental damage
• Deletion after service termination or account suspension
• Human error or software defects
• Natural disasters or other force majeure events

After subscription expiry or service termination, instance data will be permanently purged within 72 hours; this action is irreversible. Please migrate important data before this deadline.

Website interfaces, brand identities, copy, components, software, and API documentation are KvmZone's intellectual property assets protected by law; unauthorized copying, adaptation, or redistribution is prohibited.

Data you store in instances retains your ownership. For the purpose of hosting and data transmission, you grant us a limited, non-exclusive license to process it during the service period.

You agree that we may use operational metrics data in an anonymized, aggregated statistical manner for performance optimization and feature development.

Unless otherwise required by mandatory law, we make no implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We are not liable for the following:

• Outages caused by backbone network or carrier failures
• Force majeure events such as natural disasters, war, government actions, or pandemics
• Disruptions to third-party services such as payment processors or upstream bandwidth providers
• Hacking or malicious third-party actions
• Damage or loss caused by user error
• Third-party claims arising from content you host
• Downtime actions taken pursuant to judicial or regulatory requirements

For all claims related to this Agreement or the service, KvmZone's total cumulative liability shall not exceed the service fees you actually paid to us during the most recent calendar month prior to the dispute.

The following types of losses are excluded from compensation, even if we have been advised of the possibility of such losses:

• Indirect, incidental, special, or punitive damages
• Loss of profits, business opportunities, goodwill, or the commercial value of data itself
• Losses caused by business interruption

If the law of a specific jurisdiction does not permit the above liability limitations, the terms apply to the maximum extent permitted by that law.

Voluntary Termination by You

You may disable auto-renewal in the console at any time; the service will stop after the current period ends, and fees already paid are non-refundable.

Unilateral Termination by Platform

In the following circumstances, we may immediately suspend or permanently terminate service without prior notice and without refund:

• Violating the prohibited list in Section 4
• Overdue billing for more than 72 hours
• Suspected fraud or use for illegal purposes
• Legal obligation to cooperate with law enforcement or regulators
• Behaviour that seriously endangers the platform or other users

Data Purge

After service termination, we will permanently delete all instance data associated with that account within 72 hours; this action is irreversible.

We may revise this Agreement from time to time; revisions take effect upon publication on this page with an updated date. Continued use of the service after updates constitutes acceptance of the revisions. If you do not agree, stop using the service before the revisions take effect; periods already purchased and not yet expired remain primarily governed by the pre-revision version.

Negotiation First

Disputes should first be communicated via ticket; we will provide an initial response within approximately 5 business days.

Governing Law

The formation, validity, interpretation, and dispute resolution of this Agreement are governed by the laws of the People's Republic of China (excluding conflict of law rules). If negotiation fails, disputes shall be submitted to the competent people's court in the location of the operating entity.

Severability

If any provision of this Agreement is found invalid, it shall be adjusted to the minimum necessary extent, and the remaining provisions shall continue in effect.

For written communication, please contact us through the following channels: